1. Nature of F9 Balance
F9 Balance is a closed-loop shopping balance linked to your F9 Account at FASE NUEVE (fasenueve.com). It is not a bank account, a deposit, a financial product, electronic money or a crypto asset.
F9 Balance earns no interest, cannot be transferred between accounts or people and does not allow free withdrawals.
Your balance is calculated from a record of movements that is never modified or deleted. Each movement has a date, concept, reference, amount and balance after, and you can review it in your F9 Account.
2. Exclusive use
F9 Balance can only be used to buy products and services offered at FASE NUEVE with the same F9 Account that received it.
It cannot be used to buy other F9 Balance top-ups or gift cards.
F9 Balance is intended for purchases within FASE NUEVE and is not freely exchangeable for cash. This does not limit the rights of withdrawal, payment reversal, refund or any other rights the consumer has under applicable law.
3. Top-ups
Top-ups are made from F9 Account → F9 Balance → Top up, with the payment methods available in Wompi. The current minimum and maximum amounts are shown before you pay.
The top-up amount is set by our server when it is created; the payment window only receives the reference and that amount. A top-up that has started cannot change its amount.
You must accept these terms before paying.
4. Top-up statuses
TOP-UP BEING VERIFIED (pending): the payment is not confirmed yet. That amount is shown as pending and cannot be spent.
TOP-UP APPROVED: the balance is credited automatically and only once, when Wompi confirms the payment. When additional validation is required the top-up may remain under verification for up to 24 hours.
DECLINED, ERROR, VOIDED or NOT COMPLETED: no balance is credited.
5. Processing cost
FASE NUEVE may charge a processing cost for top-ups. It is not active today. If it is activated, before paying you will always see the balance you will receive, the processing cost and the total to pay.
The processing cost does not reduce the balance you receive: it is added to the amount you pay.
6. Bonuses
Bonuses are promotional balance granted by FASE NUEVE in campaigns, compensations or through F9 Referrals. They are recorded separately from the balance you topped up.
Each bonus shows its value, issue date, validity and conditions. The minimum validity is 12 months from issue, unless the campaign states a longer period. A bonus not used within its validity expires.
In each purchase, the bonuses that expire first are used before your topped-up balance. Bonuses are not exchangeable for cash and do not generate the F9 Balance benefit unless a campaign expressly says so.
7. Topped-up balance
The balance you top up with your own payment does not expire.
8. Purchases with F9 Balance and combined payments
You can pay for an order 100% with F9 Balance or combine F9 Balance + Wompi when your balance does not cover the whole order.
In a combined payment, the F9 Balance part is held while Wompi confirms the remainder. If Wompi approves the payment, the hold becomes a final deduction from your balance. If the payment is declined, voided, fails or is not completed within the payment session time, the hold is released and the balance becomes available again.
The total, the balance applied and the remainder are calculated by our server. If they change before you pay, we show you the updated amounts.
9. F9 Balance benefit
When you pay 100% of the order with F9 Balance you receive a benefit on eligible products. The initial benefit is 1% capped at COP $100,000 per order; FASE NUEVE may adjust it going forward and the current value is shown at checkout before you pay.
The benefit does not apply to combined payments or to shipping, reservations, top-ups, gift cards, processing costs, the part paid with bonuses or excluded products.
10. Refunds, reversals and corrections
If an order paid fully or partly with F9 Balance is voided or leads to a refund, the part paid with F9 Balance is returned as F9 Balance and the part paid with Wompi through the corresponding method, unless applicable law requires otherwise.
If an already credited top-up payment is reversed or voided by the payment method, FASE NUEVE may record a compensating movement for the credited amount.
No movement is deleted: corrections are made with recorded and audited compensating movements that you see in your history.
11. Promotions
F9 Balance campaigns have their own conditions, validity and exclusions, which are disclosed before you take part. If a campaign contradicts these terms, the specific campaign conditions prevail, without limiting your consumer rights.
12. F9 Referrals
Each F9 Account has an invitation link. When someone creates their F9 Account with your link and completes their first eligible purchase, you receive an F9 Balance bonus. Initial values: COP $10,000 when that first product purchase is COP $200,000 or more; current values are shown in your F9 Account.
The eligible purchase is the first real, approved purchase of a new account that is not cancelled or voided. Top-ups, reservations, shipping, gift cards and purchases paid only with bonuses do not count.
The bonus stays pending during the validation period (initially 15 days) and is released if the purchase is not returned or voided. If the purchase is reversed before that, the bonus is cancelled; if it is reversed after release, a compensating movement may be recorded.
Self-referrals earn no reward. Cases with matching data, devices, addresses, payment methods or multiple accounts are reviewed before any reward.
13. Fraud prevention and preventive suspension
FASE NUEVE may preventively freeze the F9 Balance of an account when there are signs of fraud, misuse or requests from authorities. During the review the balance cannot be used or topped up, but it is not removed.
We will inform you through your F9 Account channels and resolve it within a reasonable time.
14. Privacy
We process your data in accordance with the FASE NUEVE Privacy Policy. To prevent F9 Referrals abuse we compare encrypted identifiers of email, phone, address, IP address and device.
We do not store card data: payments are processed by Wompi.
15. Support
If you have questions about a movement, contact us from the Support page and include its reference (for example WL-…, F9-TOPUP-… or the order number).
16. Changes to these terms
FASE NUEVE may update these terms. Changes apply going forward and are announced before they take effect; they do not affect movements already recorded.
