Before buying
Help choosing and validating information.
FASE NUEVE Support
Tell us what you need.Let us find
the right route.
Help to choose, buy, receive, set up and solve issues with your technology.
You do not need to know which department to contact. Start with what you want to solve.
During your order
Delivery, availability and status.
After buying
Use, warranty and issues.
Real people
When you need it, you have a direct channel.
Help center
What do you need to solve?
Start with your goal. FASE NUEVE takes you to the right page, guide or conversation without making you decipher departments.
ROUTE 01
I need help choosing
You are not sure which product, configuration or category fits what you need.
ROUTE 02
I want to know whether it is compatible
Check measurements, connections, components, platforms or requirements before buying.
ROUTE 03
I need to know how it arrives
Check availability, delivery route or an issue related to shipping.
ROUTE 04
I need to review an order
Check the available status of a purchase or report an issue related to it.
ROUTE 05
I need help with my product
Installation, setup, connection or use when the product is not necessarily faulty.
ROUTE 06
Something is not right
A fault, different product, return or issue that needs a specific route.
Guided consultation
Let us review compatibility before you buy.
The review needs the correct product and context. We will prepare your question so FASE NUEVE can verify it with the information available.
Search help
Type what you need.
Find FASE NUEVE help routes, pages, categories and guides using keywords.
By category
Which technology do you need help with?
Choose a product family to find useful actions without assuming every device follows the same process.
Product route
Choose a category.
Select the type of technology you need help with to see the available routes.
Select one of the eight categories to see choosing, setup, compatibility, warranty and related-guide actions.
Before buying
Buy with fewer doubts.
Resolve the decisions that most affect the right product, compatibility and how it can reach you.
Which product to choose
Start with what you want to achieve and your budget, not a list of specifications.
Go to F9 Advisor→Compatibility
Review measurements, connections, power and requirements before paying.
Check→Availability and delivery
Check the route and available information for the product and destination.
Go to shipping→After buying
Help does not end at checkout.
Setup, use, order checks and identifying an issue are different routes. Choose the one that applies.
Setup
Installation, connection, settings and product use.
Find help→Warranty
When there is a fault or operating problem.
Go to warranty→Exchanges and returns
Exchange, withdrawal, return or payment reversal.
View routes→Check order
Include your number or reference so the purchase can be identified.
Check→F9 Guides
The answer may already be in a guide.
Before writing to us, review these quick explanations about compatibility, performance and choosing technology.
Compatibility · 5 min
How to check whether a GPU fits your PC
Length, thickness, power, connectors and airflow.
Read guide →Performance · 6 minWhat you need for 1440p gaming
Monitor, graphics card, memory and power explained clearly.
Read guide →Decision · 7 minConsole, laptop or PC
Compare ease of use, mobility, performance and upgrades.
Read guide →Human support
If you prefer to talk with someone, we are here.
Our main support channel is WhatsApp. You can open a direct conversation or prepare the context so your message is clearer.
+57 311 337 6000Prepare your request
Quick answers
Support questions.
Short answers that help you find the next step without turning the help center into an endless page.
Contact FASE NUEVE and include the order number or reference so we can identify the purchase more quickly.
Review FASE NUEVE Warranty to understand the general process and the information shown on each product page.
Review Exchanges and returns to distinguish commercial exchange, withdrawal, warranty and payment reversal.
Yes. Start with F9 Advisor or message us on WhatsApp describing what you want to achieve and your approximate budget.
We can guide the review using the brand, model, measurements, connections and components involved. We do not assume compatibility without enough information.
On FASE NUEVE Shipping you can understand how the route works and ask about a product and destination on WhatsApp.
If there is a quality or operating issue, review Warranty. If you only need installation or setup help, use Human support.
Choose Setup in the Human support form and include the brand, reference and what you are trying to do.
You should not have to know which department you need before asking for help.
Tell us what is happening. FASE NUEVE takes you to the right path.F9 Support
Do you still need help?
Tell us what you are trying to do and we will continue through the right channel.